![]() ![]() I mentioned to them this must be a worrying fact for them that their contractor is stealing goods during transport and goes without saying that it's in both our favour to track this. They shared pictures of the packages openned and they rewrapped after items taken out from it. ![]() Clearly communicating "how valuable some of the sentimental things I shipped were to me and I would like to get to the buttom of who stole it" from my side was a no goer with such service.Īfter months of every few days sending emails and making calls DGS Logistics claimed after checking picture the package was compromised when being transported to west coast from east coast by this other company they have contract with (name wasn't revealed). Once we shipped someone a piano and many stuff nothing arrived to the guy". In one ocassion the 1st Move International person said "You are lucky you got something, usually when it gets compromised they take it all. They could not care less as both told me "Your best chance is to claim for insurance and move on and don't waste your time or ours". I must add that the interest from both companies on solwing or carying to followup about this case was the lowest of value for them. This is where the waste of many more months of ping pong between chain contractors and 1st Move International started, and spoiler alert didn't get to anywhere but deep disappointment. ![]() I have contacted both DGS Logistics and 1st Move International immediatley with pictures of initial package and all the damaged boxes to ask about the missing items. After hours and hours of search for belonging it was clear that indeed all the most valuables for myself and my partner were all gone. Once it was unwrapped I found many boxes opened and many other missing. Package was delivered with a different wrapping (missing 1st Move International's trademark) and looked compromised even looking from outside and wrapped as it was no longer in cubic shape. After more delays for package to be shipped from east coast to west coast I have receive some of the shipment. This meant that once package got to US 1st Move International asked me to no longer contact them directly and go through this other contractor company (DGS Logistics) which I had made no research as I was unaware this is who does the final move, but oh that wasn't the company which did the final move I found out later. Later I found out they will contract out to a chain of companies to do the final delivery (this was not made clear at all from the begining). From this point onwards no more happy client servicing from 1st Move International where asking them where my package is was a burden for them to respond to on every call I had with UK. Once they claimed it is shipped but few days later they said actually it was not the case and it's still pending. Every two weeks they would say yours has been delayed. The service is only for curbside in my case as 1st Move International wanted to charge me about $1,000 for bringing boxes upstairs (12 steps).Ĭollection took place and I have got told I will be notify once the collection is shipped from the UK. They told me they are faster than others as they do 2 weekly shipment and I was told I will receive my package around 6 weeks time (I received it after 3 months, this was OK though as it was during pandemic time and a lot was not going smoothly). This was helpful as it helped me plan quickly and get collection done. 1st Move International was good in engaging me and letting me know of what the steps are and responsing quickly for scheduling the collection day and how it would all work out. ![]()
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